Free Shipping
Last updated: October 14, 2026
This Shipping Policy covers how clothingconnectiononlinegoods.us delivers men’s suits, walking suits, sport coats, dress shirts, tuxedos, shoes, hats, pants, and clergy wear to customers in the United States. Contact: [email protected] · 888-688-7856.
1. Where we ship
We ship only to addresses in the 50 United States and the District of Columbia. We do not ship to U.S. territories, APO/FPO/DPO, or any international address. Checkout is locked to the United States. If a carrier returns an order because the address is outside that area, we refund the merchandise after we receive it back, minus any outbound postage we actually paid on oversized garment cartons.
2. Free standard shipping
Standard shipping on in-stock catalog items is free to eligible U.S. addresses. There is no coupon and no order minimum. Wool suits, 3-piece sets, tuxedos, and top coats may ship in a garment carton or on a hanger box; walking suits, shirts, and hats ship folded with tissue; leather shoes ship in their pair box inside an outer carton. Free shipping still applies on this catalog.
3. Processing and the FTC Mail Order Rule
In-stock suits, walking suits, shirts, tuxedos, shoes, hats, pants, and clergy garments leave our Aurora, Colorado warehouse within 1–3 business days after we capture payment (Monday–Friday, excluding U.S. federal holidays). Under the FTC Mail Order Rule (16 C.F.R. Part 435) we ship within 30 days of the order unless the product page states a longer period, or we notify you of a delay and give you the chance to cancel for a full refund. If a wedding tuxedo, a 100% Super 200’s wool suit, or a clergy robe is back-ordered past that window, we email the order address with a revised date. If you do not consent to the wait, we cancel and refund.
4. Carriers and transit
Most shirts, hats, and boxed shoes ship by U.S. parcel (typically 2–7 business days after we hand the carton to the carrier). Wool suits, walking-suit sets, tuxedos, and coats may ship in their own garment carton and can take longer. You receive a tracking number by email when the label is created. Transit estimates are not guarantees. Signature may be required on high-value wool or tuxedo orders at our discretion.
5. Risk of loss and garment cartons
Title and risk of loss pass when the carrier first scans the package. Inspect suits, tuxedos, and leather shoes on arrival. Photograph crushed garment cartons, broken hanger boxes, or a scuffed shoe pair within 48 hours and email [email protected] with the order number and photos so we can file a damage claim and send a replacement or refund. Hang a wool suit as soon as you open it; transit wrinkles on wool and linen are not defects. Do not throw away the inner packing until we say so.
6. Address errors
We ship to the address you enter at checkout. We are not responsible for an order left with a building desk or a roommate. If you enter a P.O. box that the carrier will not accept for a garment carton, we cannot reroute after the label prints except by returning the parcel to us.
7. Refused or undeliverable parcels
If a parcel comes back as refused, unclaimed, or undeliverable, we refund the merchandise after we inspect it. Worn shoes, worn hats, and suits returned with alteration marks or deodorant stains that come back in unsaleable condition are not refunded. Contact us before a package is returned so we can try a one-time address correction while it is still in the network.
8. Contact
[email protected] · 888-688-7856 · 13901 E Exposition Avenue, Suite 210, Aurora, CO 80012, United States. Hours: Monday–Friday, 9:00 AM – 6:00 PM Mountain Time.